RETURNS · EXCHANGES · REFUNDS
Return & Exchange Policy
At Robochacha.pk, our Return and Exchange Policy is designed to be simple and customer-friendly. You can request a return and exchange within 7 days of receiving your order. We cannot process any request after this period.
7 days
to request a return or exchange after you receive your order
Unused & boxed
clean, in good condition, in original packaging, with proof of purchase
24–48 hours
to process your refund once your return is approved
Return shipping
paid by the customer; shipping charges are non-refundable
Step by step
How to request a return and exchange
1
Contact us
Contact our support team with your order details, on WhatsApp 0319-1582861 or through our contact page.
2
We review your request
We review your request and guide you through the next steps.
3
Send it back
Once approved, send the product back using a reliable courier service to the shipping address mentioned on your parcel.
4
Inspection & refund
We carefully inspect the product, notify you by email, message or WhatsApp, and process approved refunds within 24–48 hours.
Eligibility
Return and exchange eligibility
To qualify for a return and exchange, please make sure:
- The product must be unused
- The product must be clean and in good condition
- The product must be in its original packaging (box or wrapper)
You must also provide a valid receipt or proof of purchase.
Refunds
Approved returns (honored claims)
If your claim is approved, the refund is issued through your original payment method, such as:
- Bank transfer
- Credit card
- Easypaisa / JazzCash
Delay in refunds
If you have not received your refund: first, check your bank account statement. Then, contact your bank or credit card provider. Also, review any messages from Easypaisa or JazzCash.
If the issue still persists, contact us on WhatsApp: 0319-1582861.
Return shipping
Return shipping costs
To complete your return and exchange, send the product to the shipping address mentioned on your parcel. Please note:
- Customers must pay return shipping costs
- Shipping charges are non-refundable
- Courier charges will be deducted from your refund amount
Important
Shipping notes for items over Rs. 5,000
If your product value exceeds Rs. 5,000, we strongly recommend using a trackable courier service or shipping insurance. This ensures safe delivery, as we are not responsible for items lost during return shipping.
Return address
Robochacha
Shop 6, 2nd Floor, Sheikh Rehmatullah Market,
Hall Road, Lahore, Pakistan
Phone: +92 319 1582861
Questions
Returns FAQ
How many days do I have to return a product?
You can request a return and exchange within 7 days of receiving your order. We cannot process any request after this period.
What condition must the product be in?
It must be unused, clean and in good condition, in its original packaging (box or wrapper), with a valid receipt or proof of purchase.
Who pays for return shipping?
Customers pay return shipping costs. Shipping charges are non-refundable, and courier charges are deducted from your refund amount.
How and when will I get my refund?
After inspection and approval, we process your refund within 24–48 hours through your original payment method, such as bank transfer, credit card, or Easypaisa / JazzCash.
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